Moose Hotel & Suites

Covid Update

June 10, 2021

Banff hotels are open for reservations and welcoming visitors.

The pedestrian zone in Banff is open and vibrant with all restaurants open for patio seating and take out.

AHS restrictions are in place, plan ahead before you travel: 



Are open for dine-in, patio seating and take-out


Pools, Hot Tubs, Saunas and Fitness Rooms

As of June 10, outdoor and indoor hot pools, pools and hot tubs are permitted to open.

Reservations are required and will be accepted on a same-day basis, in person at your hotel. Information will be provided upon checkin.
Distancing guidelines remain in place.


Retail, Attractions, and Other Services

Businesses and attractions are reopening under the easing guidelines. Call ahead to verify operating hours.

Around Banff National Park

Banff National Park is open to welcome visitors. Most of the Parks Canada trails, day use areas and services are open.
Please visit  for current details and operations.


Plan Ahead

As Banff becomes a more pedestrian and cycle friendly destination, and Lake Louise implements a parking management plan, the best way to experience Banff National Park will be to plan ahead!

Visit for up to date information on parking, transit, access and shuttles to Lake Louise and Moraine Lake, and the best ways to explore without your vehicle.


For more information, please reference:

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

    Enhanced measures to ensure your travel safety

    Training & Employees

    • Heightened cleaning and physical distancing protocols
    • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
    • PPE protocol standardized across all departments

    Public Spaces

    • Installation of plexiglass barriers and hand sanitization stations in high use areas
    • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
    • Physical distancing renovation to public areas and restaurants

    Guestroom Standards

    • Minimized high touch room amenities such as guest directories, magazines
    • No-contact arrival and departure

    Banff Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

      Safecation Super Safe

      All Accommodations

      • Enhanced cleaning and disinfecting measures in line with AHS protocols
      • Quick access to a variety of recreation trails
      • Friendly, knowledgeable staff with mandatory preventive education and training


      • Your own kitchen and living space
      • Exterior access to your guestroom
      • Located in quiet, spacious areas close to nature and away from crowds


      • Kitchenettes in spacious suites
      • Outdoor staircases and hallways to all floors
      • Exterior access to your guestroom (excludes Moose hotel rooms)
      • Modified room service available


      • Staircase and elevator access to rooms
      • Spacious lobbies
      • Modified room service available

      Temporary Mask Bylaw – Banff

      All indoor public spaces in Banff and the Downtown Pedestrian areas will require mask use when visiting.  This includes all indoor hotel public spaces (lobbies, corridors etc.), restaurants when not seated at a table, all cinema common areas when not seated, and spa and retail areas.  Details can be found online:

      Services in Banff

      Banff Lodging Company

      Local: (403) 762-2642
      Toll Free: 1 (800) 563-8764
      229 Suite 300 Bear Street, PO Box 1070
      Banff, AB, T1L 1H8

      Office Hours: Mon - Fri 9:00am - 5:00pm

      Job Opportunities
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