Covid 19 Update

Travel Update

COVID 19 Update

September 20, 2021

Effective September 20, 2021, the government of Alberta has mandated new COVID-19 restrictions.
Please see the details of the new measures:

Banff Lodging Company will be implementing the Alberta Restriction Exemption Program (REP), and will be keeping our hotels, restaurants, spas, pools and retail outlets open.

Banff Lodging Company recognizes that COVID-19 restrictions will be met with different levels of acceptance among our guests, employees and residents. We are prepared to respond to guest needs and levels of comfort as required, while continuing to follow provincial guidelines.

Banff Hotels

Banff hotels are open for reservations and welcoming visitors!
Proof of vaccination is not required to stay at our hotels.


Effective Monday September 20, 2021
Banff Lodging Company restaurants remain open and will implement the Restriction Exemption program.
Guests choosing to dine in at BLC hotel restaurants will be required to show one of the following:

  1. Proof of Vaccination
  2. Proof of a privately-paid negative PCR or Rapid Test within 72 hours of service
  3. Documentation of a medical exemption

Children 12 and under are welcome in our restaurants and are not required in the REP.

Takeout service is also available for all guests.

Pools, Hot Tubs, Saunas

As of September 20, 2021, indoor pools, waterslides and fitness rooms will require participation in the REP program and appropriate documentation will be required for guests 13 and older.
There are no restrictions to access our outdoor pools and hot pools.
Check this page frequently for updates.


Spas are open for treatment bookings.

Plan Ahead

New restrictions will take time to navigate and implement for different businesses and providers.

Guests are strongly advised to plan ahead by checking opening hours and guidelines for businesses you hope to visit, securing restaurant reservations in advance, and preparing for changing guidelines.

Alberta Mask Bylaw

Starting Saturday September 4 masks will be manditory for all indoor public spaces.

International Travellers

The Canadian Government has announced relaxed entry requirements for American travellers, effective August 9, 2021.
For details, visit

We are hoping to welcome International visitors back to Canada starting September 7, 2021.

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

    Enhanced measures to ensure your travel safety

    Training & Employees

    • Heightened cleaning and physical distancing protocols
    • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
    • PPE protocol standardized across all departments

    Public Spaces

    • Installation of plexiglass barriers and hand sanitization stations in high use areas
    • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
    • Physical distancing renovation to public areas and restaurants

    Guestroom Standards

    • Minimized high touch room amenities such as guest directories, magazines
    • No-contact arrival and departure

    Banff Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

      Safecation Super Safe

      All Accommodations

      • Enhanced cleaning and disinfecting measures in line with AHS protocols
      • Quick access to a variety of recreation trails
      • Friendly, knowledgeable staff with mandatory preventive education and training


      • Your own kitchen and living space
      • Exterior access to your guestroom
      • Located in quiet, spacious areas close to nature and away from crowds


      • Kitchenettes in spacious suites
      • Outdoor staircases and hallways to all floors
      • Exterior access to your guestroom (excludes Moose hotel rooms)
      • Modified room service available


      • Staircase and elevator access to rooms
      • Spacious lobbies
      • Modified room service available
      Banff Lodging Company

      Local: (403) 762-2642
      Toll Free: 1 (800) 563-8764
      229 Suite 300 Bear Street, PO Box 1070
      Banff, AB, T1L 1H8

      Office Hours: Mon - Fri 9:00am - 5:00pm

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